FAQs
Explore FAQs from
customers,
service providers, and lenders.
service providers, and lenders.
Finance what matters most
Consumer FAQs
Q: Does prequalifying effect my credit?
A: No. Dwello uses a soft credit check to show you offers — it doesn’t affect your credit score.
Q: What types of financing are available?
A: We connect applicants with financing options from companies that offer everything from Pay-in-4 for smaller purchases to personal loans and longer-term financing for big projects like pool builds and remodels.
Q: How fast can I get approved?
A: Prequalification is fast, only a minute or two.
Q: Who pays the contractor?
A: Your selected lender pays the contractor or merchant directly — no need for you to manage the funds.
Q: What if I change my mind after applying?
A: There’s no obligation. If you don’t like any of the offers, you don’t have to move forward.
Merchant FAQs
Q: How do I offer Dwello to my customers?
A: Just send them your dedicated Dwello link, show them your QR code, or have them visit dwello.com to begin.
Q: Do I have to manage loan paperwork or follow up with customers?
A: Nope. We handle the financing process from start to finish. You’ll be notified when a customer is approved.
Q: How fast do I get paid?
A: Typically within 1–3 business days after your customer is approved and ready to move forward.
Q: What if I’m not great with tech?
A: No problem, we keep it simple and assign you a dedicated account manager to help anytime you need.
Lender FAQs
Q: How are leads delivered to our LoS?
A: We deliver borrower data via API directly into your loan origination system, fully matched to your credit criteria.
Q: Can we customize the borrower filters or credit requirements?
A: Yes. We route borrowers based on your credit policy, geography, and licensing needs.
Q: Do you handle identity, income, and project verification?
A: We collect and pass through all required data including soft pull results, project details, income estimates, and PII.
Q: Can you support servicing handoff or ongoing payment tracking?
A: We can either hand off to your existing servicing process or integrate with servicing partners, your choice.
Q: What’s required for integration?
A: Minimal lift. Our team supports API setup, and we offer prebuilt workflows for most major LoS platforms.
Disclaimer: Dwello is not a lender. We partner with a network of licensed third-party lenders and loan originators. Loan offers are subject to credit approval and may vary based on individual qualifications and lender criteria. Terms, rates, and availability are not guaranteed and may change without notice. Prequalification does not guarantee approval or loan funding. All loan decisions, funding timelines, and servicing are managed by the selected lender.
© 2025 Dwello. All rights reserved.
Disclaimer: Dwello is not a lender. We partner with a network of
licensed third-party lenders and loan originators. Loan offers are
subject to credit approval and may vary based on individual
qualifications and lender criteria. Terms, rates, and availability are
not guaranteed and may change without notice. Prequalification does
not guarantee approval or loan funding. All loan decisions, funding
timelines, and servicing are managed by the selected lender.